{"id":325,"date":"2009-07-14T15:52:48","date_gmt":"2009-07-14T15:52:48","guid":{"rendered":"https:\/\/www.garfnet.org.uk\/cms\/update-laptops-direct\/"},"modified":"2024-12-06T03:05:55","modified_gmt":"2024-12-06T03:05:55","slug":"update-laptops-direct","status":"publish","type":"post","link":"https:\/\/garfnet.org.uk\/cms\/2009\/07\/14\/update-laptops-direct\/","title":{"rendered":"Update – Laptops Direct"},"content":{"rendered":"

We eventually did hear back from Laptops direct. Amazingly, its sales team openly admits that it ignores the Microsoft EULA! So nil penguin points! But if there were a category for honesty then it would get plenty of penguins! The emails are in reverse order and since I guess the sales person is just “following orders<\/em>“, his\/her name and email has been withheld for privacy reasons:-<\/p>\n

\n
Subject: RE: [Fwd: RE: - Sales Enquiry]\r\nDate: Tue, 14 Jul 2009 16:19:18 +0100\r\nFrom: [Laptops Direct salesperson] \r\nTo: '[removed]' \r\nReferences:<\/span><\/pre>\n
 <\/p>\n
That is correct,<\/strong><\/span><\/pre>\n
[Laptops Direct salesperson]<\/p>\n
\n

\nFrom: [removed] [mailto:[removed]@garfnet.org.uk]
\nSent: 14 July 2009 16:16
\nTo: [Laptops Direct salesperson]
\nSubject: Re: [Fwd: RE: – Sales Enquiry]<\/span><\/p>\n
Dear [Laptops Direct salesperson],
\n<\/strong>
\nThank you for your reply.<\/strong><\/p>\n
So, just to confirm: Laptops Direct does not honour the Microsoft Vista
\nEULA with regard to providing a refund for unused Microsoft Windows
\nlicenses on the equipment that it sells?<\/p>\n
Yours sincerely,<\/p>\n
Garfield Lucas<\/p>\n
\n

\n[Laptops Direct salesperson] wrote:<\/span><\/p>\n
Hi,<\/strong><\/p>\n
As we are a reseller, all the machines do come pre loaded with Vista,
\n we don’t unfortunately refund unused licenses,
\nit is however easy to just flatten the hard drive and remove the OS.<\/p>\n
Hope this helps,<\/p>\n
[Laptops Direct salesperson]<\/strong><\/p>\n
\n

\n—–Original Message—–
\nFrom: [removed] [mailto:[removed]@garfnet.org.uk]
\nSent: 14 July 2009 15:47
\nTo: [Laptops Direct salesperson]
\nSubject: [Fwd: RE: – Sales Enquiry]<\/span><\/p>\n
Dear [Laptops Direct salesperson], thank you for your email.<\/strong><\/p>\n
In brief we need some laptops. We were particularly interested in the
\nLenovo C300N500 series. They represent very good value for money and
\nseem to be very robust and business-like. We also know from experience
\nthat the Lenovo range is Linux-friendly and performs well on that
\nplatform. The model we are interested in is:-<\/p>\n
http:\/\/www.laptopsdirect.co.uk\/Lenovo_N500_Laptop_NS75SUK\/version.asp?PID=1246<\/p>\n
However we run a Microsoft-free business. This is partly to save money,
\npartly because we are sick of all the security issues and other
\ninconveniences and failures involving Microsoft’s products and partly
\ndue to ethical reasons: i.e. we can no longer condone the way Microsoft
\nconducts its business.<\/p>\n
So we need to know whether you supply your products _without_ Microsoft
\nproducts pre-installed, i.e. OS free? Or failing that, does your company
\nhonour the Microsoft Vista EULA, that states:<\/p>\n
“By using the software, you accept these terms. If you do not accept
\nthem, do not use the software. Instead, return it to the retailer for a
\nrefund or credit.”<\/p>\n
That is, can we return the unwanted licences for a credit as per the
\nMicrosoft End User License Agreement please?<\/p>\n
Yours sincerely,<\/p>\n
Garfield Lucas.<\/p>\n
References:-<\/p>\n
Microsoft Vista EULA:-
\nhttp:\/\/download.microsoft.com\/documents\/useterms\/Windows%20Vista_Home%20Prem
\nium_English_d16c019b-fa71-4fc9-a51d-a0621bddb153.pdf<\/p>\n
Precedents for this:-<\/p>\n
Dell Customer gets Windows refund:-
\nhttp:\/\/www.networkworld.com\/news\/2006\/110706-dell-windows.html<\/p>\n
Linux programmer paid to uninstall Windows:-
\nhttp:\/\/news.softpedia.com\/news\/Linux-Programmer-Paid-to-Uninstall-Windows-40133.shtml<\/p>\n
How to return your unused Windows license and get your money back:-
\nhttp:\/\/www.cyberciti.biz\/tips\/how-to-get-a-windows-tax-refund.html<\/p>\n
\n

\n——– Original Message ——–
\nSubject:        RE: – Sales Enquiry
\nDate:   Mon, 13 Jul 2009 14:30:07 +0100
\nFrom:   [Laptops Direct salesperson]
\nTo:     [removed]@garfnet.org.uk
\nReferences:     <\/span><\/p>\n
Hi,<\/strong><\/p>\n
Thanks you for your enquiry, we are responding to emails, it is a very
\nbusy time of year for us at the moment which is why we haven’t been able
\nto respond straight away, if you would like to let me know your query
\nregarding these machines I will be happy to help.<\/p>\n
Sorry for the delay,
\n
\n[Laptops Direct salesperson]<\/strong><\/strong>
\n
\n<\/strong>*[Laptops Direct salesperson]*
\n*Sales*
\nTelephone:  0844 4124 566
\nEmail: [Laptops Direct salesperson]@buyitdirect.co.uk
\nFax: 0870 167 0801
\n**
\n*buyitdirect.co.uk *
\n**
\n*Our Brands:***<\/p>\n
laptopsdirect.co.uk
\nappliancesdirect.co.uk
\niViewCameras.co.uk
\nserversdirect.co.uk
\nprojectorsdirect.co.uk
\ndirectTVs.co.uk
\nacerdirect.co.uk
\nflattelly.co.uk
\nAirConDirect.co.uk<\/p>\n
***Opening Times and Contact details
\n*
\n__
\n**<\/p>\n
\n

\n*From:* [removed]@garfnet.org.uk [mailto:[removed]@garfnet.org.uk]
\n*Sent:* 11 July 2009 17:44
\n*To:* Sales
\n*Subject:* – Sales Enquiry
\nMail From : Laptops Direct
\nSubject : – Sales Enquiry
\nCustomer Name : Garfield Lucas
\nCutomer Email ID : [removed]@garfnet.org.uk
\nCutomer Tel. No. : 023 80780133
\nCutomer Order No. :
\nNature of Enquiry : Sales Enquiry<\/span><\/p>\n
Description : Dear Sir|Madam, I have written to your pre-sales team
\nTHREE times between 2009-07-09 & 2009-07-10, via:-<\/strong><\/p>\n
http:\/\/www.laptopsdirect.co.uk\/Lenovo_N500__NS774UK\/version.asp?refsource=ldawin<\/p>\n
and<\/p>\n
http:\/\/www.laptopsdirect.co.uk\/
\nGRADE_A1_-_Toshiba_Portege_M700-13A_Laptop_A1-PPM70E-0QG02DEN\/version.asp<\/p>\n
Yet you have not responded. Please can you explain why you do not want
\nour business? Thank you. Yours faithfully, Garfield Lucas.<\/p>\n
\n
 <\/p>\n
So there you have it. Laptops Direct ignores<\/strong> the Microsoft EULA, and admits it. I have retained copies of the original emails with all the names, headers etc in tact, if anyone needs further proof!<\/p>\n","protected":false},"excerpt":{"rendered":"
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