{"id":331,"date":"2009-11-26T12:09:26","date_gmt":"2009-11-26T12:09:26","guid":{"rendered":"https:\/\/www.garfnet.org.uk\/cms\/acer-the-most-shameful-response-so-far\/"},"modified":"2024-12-06T03:05:56","modified_gmt":"2024-12-06T03:05:56","slug":"acer-the-most-shameful-response-so-far","status":"publish","type":"post","link":"https:\/\/garfnet.org.uk\/cms\/2009\/11\/26\/acer-the-most-shameful-response-so-far\/","title":{"rendered":"Trying to buy a PC without Windows part 5 &#8211; Acer, the most shameful response so far"},"content":{"rendered":"<p>On 2009-11-26, I wrote to Acer UK to establish what its policy was regarding the Microsoft Tax. This was its response:-<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-family: courier new,courier;\">Hello, Thank you for contacting Acer.<br \/>\n<\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-family: courier new,courier;\">Regarding your enquiry,<br \/>\n<\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-family: courier new,courier;\">The value would be \u00a333.95 for vista home premium.<\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-family: courier new,courier;\">This can only be refunded within 30 days of purchase and to get it<br \/>\nrefunded you would need to send the laptop into the acer repair centre<br \/>\nto have the HDD formatted.&nbsp; This would not be covered under warranty so<br \/>\nwould cost \u00a351.99.<\/span><\/p>\n<p>Regards<br \/>\nJonathan<br \/>\nAcer Technical Support Team<\/p>\n<p>This is one of the most shameful responses so far and justifies raising the matter with the OFT all on its own. In a nutshell, it means you would end up paying Acer \u00a318.04 in order <i>not <\/i>to pay the Microsoft Windows Tax. Interestingly, having studied the MS EULA(s) carefully I can find no reference to any of this.<\/p>\n<hr>\n<p>Acer&#8217;s <a title=\"Penguin Rating explained - why we object to the Microsoft Windows Tax\" href=\"https:\/\/www.garfnet.org.uk\/cms\/getting-a-microsoft-tax-refund\/\" target=\"_blank\" rel=\"noopener\">Penguin Rating<\/a><\/p>\n<table cellspacing=\"0\" cellpadding=\"2\" border=\"1\" align=\"center\">\n<tbody>\n<tr>\n<td style=\"width: 1134px;\">Marks out of five for Acer&#8217;s customer care.<br \/>\n(By rights, this ought to be a negative number, consdering Acer actually tries to charge you in order to exercise your consumer rights.)<\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 1134px;\">Marks out of 5 for Acer&#8217;s <i>penguin-friendliness<\/i><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<td style=\"width: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-315 size-full wp-image-315 aligncenter\" title=\"Penguin nil-points graphic\" src=\"https:\/\/www.garfnet.org.uk\/cms\/wp-content\/uploads\/2009\/07\/www.garfnet.org_.uk_coppermine_albums_archive_misc_logo_tux-points-0.png\" alt=\"Penguin nil-points graphic\" width=\"32\" height=\"38\" border=\"0\"><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 1134px;\">Overall rating<\/td>\n<td style=\"text-align: center; width: 250px;\" colspan=\"5\"><b>0\/10 = avoid!<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<hr>\n<p>I have written back to Acer UK, requesting that it points me to the part(s) in the Microsoft EULA that say you need to return the machine and that the hard drive would need to be formatted in order to claim your consumer rights, and that you would be charged for doing so. I eagerly await its response.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On 2009-11-26, I wrote to Acer UK to establish what its policy was regarding the Microsoft Tax. This was its response:- Hello, Thank you for contacting Acer. Regarding your enquiry, The value would be \u00a333.95 for vista home premium. This can only be refunded within 30 days of purchase and to get it refunded you&#8230;<\/p>\n","protected":false},"author":1,"featured_media":26753,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[6,691,29,18],"tags":[],"class_list":["post-331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-journal","category-linux","category-microsoft-windows-tax-scam","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trying to buy a PC without Windows part 5 - Acer, the most shameful response so far - GarfNet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/garfnet.org.uk\/cms\/2009\/11\/26\/acer-the-most-shameful-response-so-far\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trying to buy a PC without Windows part 5 - Acer, the most shameful response so far - GarfNet\" \/>\n<meta property=\"og:description\" content=\"On 2009-11-26, I wrote to Acer UK to establish what its policy was regarding the Microsoft Tax. 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