Welcome
to MGFaulty.comWelcome
to MGFaulty.comThis little site was put together for one purpose only. To persuade MG Rover to do something about a heap of junk called an MGF that my girlfriend & I bought together. It was a new motor. After a simply horrendous experience with a virtually new car it is not possible to have sympathy for the British car industry. And it is hardly surprising that MG Rover finally went bust.
To my mind, it should not get government aid in any shape, way or form and neither should it complain that customers are importing cars from Europe. For too long, all UK car suppliers have relied on a customer base trapped within a small island and poorly supported by law. I suspect too that MG Rover have relied on blind loyalty to the MG badge. Just because the old MGs rattled and leaked in the 1960s doesn't mean they can continue like this forty years on.
In the 21st century and after a hundred years of car industry there is no excuse for delivering poorly manufactured vehicles - and they should be sold with a money back guarantee in the event of an irresolvable problem. Manufacturers should have much more control over their dealers: if the dealers fail the customer, the manufacturer should carry the can and ensure incompetent dealers lose their licence.
If you have a problem with a new car, don't just complain. Complain effectively. Keep records of whom you spoke to and when. Photograph every problem, and photocopy everything that is sent to you. Be polite and do not swear or shout. Build a website and log all the details! Point search engines at your site to gain maximum publicity. Email all the consumer watch dogs and contact your Local Trading Standards Office and Office of Fair Trading. Be very clear about how you want to resolve the problem. We tackled this in the following order:
If we ever do buy a new vehicle again, then we would seriously consider sending a purchase order form stating our terms and conditions on it! If the supplier is not confident about living up to them we would go elsewhere.
Having started on such a cross note, I would like to finish this page by thanking MG Rover who did finally wake up and address the problems we faced. They replaced our original MGF with a new one. In particular a big thank you to Keith Harris in customer care at MG Rover who was always courteous and prompt in replying to our phone calls. He helped us greatly.
If you own an MGF and are looking for an exceptional service, look at Sewards in Portsmouth. We found them on the internet after MG Rover run out of local dealers they could recommend! Considering that we swept into their dealership, out of the blue, angry and distressed, they have been unfailingly helpful. Even better, they have a dedicated MGF engineer, Andy, who knows the MGF inside out. We have to report a couple of teething problems with the new MGF - but Sewards have resolved them promptly and provided good backup support while the car was out of action for a day. This is all we ever wanted. If MG Rover ever had a gold award for its dealers, it certainly should consider Sewards who alone, in Hampshire, managed to fly the MG Rover flag with some aplomb, despite the very obvious difficulties. Telephone Sewards: + 44 (0)23 9242 9900
Only problem was that the second MGF - the one that MG Rover was going to make sure was perfect - was even worse than the first one. Faults included warped cylinder heads, oil leak which caught fire, roof leaking window motor burnt out, rear screen splitting, failure of hood mechanism So bad, we eventually traded it in and bought an MX5 instead. Sad to say this but the Japanese built Mazda is what the MGF should have been, but wasn't. MX5 build quality is streets ahead of the MGF. Means you can enjoys open-topped motoring without worrying about bits falling off it all the time. And MX5 manages to go right thorough its service intervals without having needing to be returned to the main agent for repairs.
Anyway, enough moaning! Please click here to visit a copy of the original MGFaulty.com website